Renewing your online surveys licence
…pay online with a credit card. Organisation or Project account Admin users will initially be prompted to request an invoice but can choose Pay online instead to pay by credit…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Inviting respondents to participate in your survey
…using online surveys If you are a user in a Project or Organisation account and your survey has up to 5,000 respondents, you can email your survey links out from…
How can I help a user who can’t log in?
…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…
Using piping in your survey
…survey and where the answers are being piped to. Testing your piping The survey preview allows you to test your piping. The piping will work in the preview in exactly…
Why do I have to enter a username and/or password to preview my survey?
…enter a valid username/password combination from your respondent list. Online surveys shows you the sign-in page when you preview your survey so that you can: review the text on the…
Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…
Why is my survey only open for 30 days?
When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…
Why should I always pilot my survey?
…invitation emails? To allow for expert review Piloting your survey allows external experts who do not hold online surveys user accounts to test your survey and provide you with feedback….
Creating accessible surveys
Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…