How many emails can I send using the online surveys email tool?
If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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What are the key features of the different online surveys account types?
…reminders from within online surveys Single user account users do not have access to the online surveys email tool and must send survey invitations and reminders outside of online surveys….
Importing your respondent list
…for example, MS Excel or Google Docs. To import a list of respondents: Prepare your spreadsheet. Save your spreadsheet in CSV format. Import the CSV file into online surveys. Note:…
How do I purchase a online surveys account?
…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…
I can’t log in to online surveys
…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…
Renewing your online surveys licence
…pay online with a credit card. Organisation or Project account Admin users will initially be prompted to request an invoice but can choose Pay online instead to pay by credit…
Inviting respondents to participate in your survey
…using online surveys If you are a user in a Project or Organisation account and your survey has up to 5,000 respondents, you can email your survey links out from…
Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
How can I help a user who can’t log in?
…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…
Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…