BOS - Online Surveys

powerful, flexible online surveys

Why is information missing from my exported results?

If you have exported your response data and responses to one or more questions do not appear in the exported file, this could be for one of the following reasons:

  1. You have ticked ‘Exclude free text responses’ when exporting your data.
    • Ticking ‘Exclude free text responses’ will remove any free text questions and associated responses from the export.  Try exporting the data again without ticking this box.
  2. You have applied a filter to your results.
    • The results export will not include any information that you have filtered out.  If you want all of your response data included in the export, you must clear all filters before exporting your data.