Help & support

Why is my survey only open for 30 days?

When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Deleting respondents from a respondent list

…be retrieved once they have been deleted. Even if you add a deleted respondent back in with exactly the same details, online surveys will treat this as a new respondent….

How do I construct personalised URLs for my respondents?

If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…

Editing a launched survey

…Other changes, such as adding new questions or radically changing question text, may make the existing response information confusing or misleading. Online surveys does not keep a log of changes…

Can respondents save a survey part way through and return to it later?

…saved automatically. The respondents must click on Finish later at the bottom of the survey page, and then use the ‘finish later’ URL provided by online surveys to return to…

Adding a new user to your account

…can do this themselves once they have activated their account. Note: You can also use the above processes to invite existing online surveys users to join your account. This won’t…

Piloting your survey

The best way to check a survey before its official launch is to pilot a full version of it. This ‘dry run’ of your survey allows you to test all…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

« Previous 1 … 8 9 10 11 Next »