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Contact online surveys

If you need technical support, please see the Help and support pages, or if you have email support with your account, contact our support team via help@jisc.ac.uk or you can call 0300 300 2212.

Support hours are 09:00 – 17:00, Monday to Friday, excluding Bank Holidays and Jisc closure days.

Upcoming Bank Holidays and Jisc closure days are publicised on the online surveys website at the following link: https://www.onlinesurveys.ac.uk/help-support/when-is-telephone-and-email-support-available/


Have you been locked out?

If you have exceeded the permitted number of login attempts and want to request an unlock before the hour is up, you will need to email this request to help@jisc.ac.uk. This way, the support team will be able to verify who you are.

Please be clear in your email which service your request is related to.