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If you need technical support, please see the Help and support pages, or if you have email support with your account, contact our support team via help@jisc.ac.uk or you can call 0300 300 2212.

Support hours are 09:00 – 17:00, Monday to Friday, excluding Bank Holidays and Jisc closure days.

Upcoming Bank Holidays and Jisc closure days are publicised on the online surveys website at the following link: https://www.onlinesurveys.ac.uk/help-support/when-is-telephone-and-email-support-available/