Support hours are 09:00 – 17:00, Monday to Friday, excluding Bank Holidays and Jisc closure days.
Upcoming Bank Holidays and Jisc closure days are publicised on the online surveys website at the following link: https://www.onlinesurveys.ac.uk/help-support/when-is-telephone-and-email-support-available/
If you have exceeded the permitted number of login attempts and want to request an unlock before the hour is up, you will need to email this request to firstname.lastname@example.org. This way, the support team will be able to verify who you are.
Please be clear in your email which service your request is related to.