Help & support

Creating accessible surveys

…respondents to complete, whether they have a disability or not. This guide offers some suggestions to help you to make your survey as inclusive as possible. It covers accessibility considerations…

Glossary of online surveys terms

Term Definition Relevant FAQs or Help articles Admin user A user in a Project or Organisation account that has the ability to add and remove other users. FAQ for Admin…

Deleting respondents from a respondent list

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any…

Survey access control

…provided which responses. You cannot use the online surveys email tool to send survey invitations / reminders. Full instructions can be found in our Help article on setting up a…

Changing your survey language

…Save. Selecting one of these ‘official’ languages translates both the survey navigation and the help and guidance information. It does not translate any text you have provided – i.e. the…

Introduction to routing

…the survey. Our simple routing help article provides step-by-step instructions for adding simple routing to your survey. An example of more complex routing: You are surveying a group of students…

Adding files to your survey

…in your survey below; or For audio or video files hosted on a service such as YouTube or Vimeo, follow our instructions in our Help article Adding a video or…

What will my invitation and reminder emails look like?

…can change: The body text The recipient name (using pre-population) The sender name (but not the sender email address) See our help page for customising your survey invitations and reminders….

How do I validate my pre-population parameters?

…the below error. To help you find inconsistencies in the data you’ve uploaded, we have a tool to validate your parameters. Using pre-population validation After uploading your respondent list you…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

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