Help & support

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…can do this themselves once they have activated their account. Note: You can also use the above processes to invite existing online surveys users to join your account. This won’t…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

Introduction to routing

…5 instead, and then carry on to page 6 and all the way to the end. Our complex routing help article provides step-by-step instructions for incorporating complex routing into your…

Customising your survey’s appearance

…is likely to be completed by respondents using mobile devices with small screens. To change your survey’s theme: Select your choice of theme from the drop-down menu. Click Save. Check…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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