Help & support

Can respondents save a survey part way through and return to it later?

…saved automatically. The respondents must click on Finish later at the bottom of the survey page, and then use the ‘finish later’ URL provided by online surveys to return to…

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. New users are added to your account from the Users tab in the account management screens….

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

…a box on the main survey builder page. You can preview it by clicking on the Preview icon at the top of the page it appears on. If you want…

Exporting and importing a survey structure

…back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard , locate your survey and…

Introduction to routing

…you want to ask about online support instead. You put the routing question on page 3 (“Are you: a) based on campus, b) a distance learner?”). Then you set up…

Customising your survey’s appearance

…how the theme looks by clicking Preview survey in the left-hand menu. To create your own theme: Use Online Survey’s Theme builder to create your own theme. Logos The survey…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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