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Technical

Maintenance: Wednesday 24 October, 17:00 – 18:00 BST

Posted: 23rd October 2018

We plan to make some changes on Wednesday afternoon that will require our technical team to take Online Surveys offline for a short period during a window of 17:00 – 18:00 BST. While Online Surveys is offline, both users and survey participants will be shown our maintenance message. We always try to provide as much […]

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UPDATED: Scheduled Maintenance, Thursday 14 June, 08:00 – 09:00 BST

Posted: 7th June 2018

UPDATE: This planned maintenance was postponed from Wednesday 13 June. We plan to make some changes on Thursday morning that will require our technical team to take Online Surveys offline for a period between 08:00 – 09:00 BST. This means that Online Surveys will not be accessible by users or respondents. A maintenance message will […]

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Ongoing issue with PDF exports

Posted: 31st May 2018

UPDATE: This issue has now been resolved. Our technical team is currently investigating a problem with how PDFs are being rendered. While we look to find a solution. Please use this workaround: Open Online Surveys (BOS) in Google Chrome. On the Analysis Summary page, press CTRL+P. In the Print screen, change the Destination from your […]

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Essential Maintenance – 30 May 2018

Posted: 23rd May 2018

Our technical team plans to undertake essential maintenance on Wednesday 30 May 2018, 17:00 – 19:00 BST. During this window, it is necessary to take Online Surveys offline for a period of time. This work is necessary to improve Online Surveys’ performance and capacity and will allow us to roll out new features. We know […]

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Removal of redirects from old survey URLs

Posted: 7th September 2017

During the winter and spring of 2014/15 we migrated existing accounts from an old version of BOS to the current version of BOS. Part of this change meant that surveys would have new, more personalised, URLs. Old format: http://www.survey.bristol.ac.uk/poppleton/survey-name New format: https://poppleton.onlinesurveys.ac.uk/survey-name To minimise the impact of this change, a redirect was set up from […]

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Scheduled Maintenance: Tuesday March 14, 8 a.m. – 2 p.m.

Posted: 10th March 2017

We plan to implement an important upgrade to BOS’s infrastructure on Tuesday March 14. This work is necessary to improve performance and capacity ahead of our busy spring period. We expect that BOS will be unavailable for both users and survey participants for a period of time between 8 a.m. and 2 p.m. During this […]

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Updated Diffie-Hellman protocol

Posted: 22nd October 2015

We are in the process of updating the Diffie-Hellman protocol on our servers to ensure we provide the best security for all our users and survey respondents. The Diffie-Hellman protocol is part of the process that ensures information transmitted between the BOS servers and another computer (such as that being used by a survey author […]

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